Privacy Policy of Horizon Routes Pte Ltd

Horizon Routes Pte Ltd ("we", "our", "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you use our services, including bespoke travel itinerary planning, luxury tour packages, corporate travel management, visa application assistance, cruise bookings, flight and hotel reservations, and MICE (Meetings, Incentives, Conferences, Exhibitions) travel services, and when you interact with our online platform.

1. Information We Collect

We collect personal data that is necessary for the provision of our travel services and for the effective operation of our online platform. This may include:

• Identity Data: Name, gender, date of birth, nationality, passport details (passport number, issue and expiry dates, place of issue, photo, signature), visa information, and copies of identification documents.
• Contact Data: Residential address, email address, telephone numbers (mobile, home, office), and emergency contact information.
• Financial Data: Bank account details, credit/debit card numbers, billing addresses, and other payment information for processing payments for our services.
• Travel Data: Travel itinerary details, flight and hotel preferences, dietary requirements, health information relevant to travel (e.g., medical conditions, disability, allergies), loyalty program details, and specific requests related to your travel arrangements.
• Corporate Data: For corporate travel or MICE services, we may collect company name, job title, and other business-related information.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our online platform, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect personal data through various methods, including:

• Direct Interactions: You may provide us your Identity, Contact, Financial, and Travel Data by filling in forms, corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Enquire about or purchase our services;
  • Create an account on our platform;
  • Subscribe to our newsletters or marketing communications;
  • Participate in a survey, contest, or promotion;
  • Provide us feedback.
• Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical and Usage Data. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as:
  • Travel partners (e.g., airlines, hotels, cruise lines, tour operators);
  • Payment service providers;
  • Third-party booking platforms;
  • Analytics providers;
  • Publicly available sources.

3. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Our Services: To process your bookings, manage your travel arrangements, issue tickets, make reservations, plan itineraries, and provide visa application assistance. This includes sharing your personal data with necessary third-party service providers (e.g., airlines, hotels, car rental companies, insurance providers, visa centres).
• To Manage Our Relationship With You: To notify you about changes to our terms or Privacy Policy, ask you to leave a review or take a survey, and to administer and manage your requests.
• For Marketing and Promotional Purposes: To send you newsletters, promotions, and updates about our services, special offers, and events that may be of interest to you, based on your preferences. You have the right to opt out of receiving marketing communications at any time.
• To Improve Our Services and Online Platform: To understand how our services are used, diagnose technical problems, conduct data analysis, and improve our online platform's functionality and user experience.
• For Security and Fraud Prevention: To protect our legitimate business interests and legal rights, conduct identity verification, prevent and detect fraud, and ensure the security of our data and operations.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, governmental requests, and enforce our terms and conditions.

4. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

• Travel Suppliers: Airlines, hotels, cruise lines, car rental companies, tour operators, ground handlers, and other travel service providers necessary to fulfil your travel arrangements.
• Service Providers: Third-party vendors and service providers who perform functions on our behalf, such as payment processing, IT services, data analytics, marketing, and customer support.
• Government Authorities: Government bodies, regulatory authorities, and law enforcement agencies where required by law or to protect our legal interests.
• Professional Advisors: Lawyers, bankers, auditors, and insurers who provide professional services to us.
• Business Partners: In the context of MICE services or corporate travel management, we may share relevant data with your employer or the organizing entity.

When we share personal data, we ensure that these third parties are reputable and have appropriate data protection measures in place, and that they process your data only for specific purposes and in accordance with our instructions and applicable law.

5. International Transfers of Data

As a global travel agency, the personal data we collect may be transferred to, stored at, and processed in destinations outside of Singapore, including countries where our travel partners and service providers are located. These countries may have different data protection laws than Singapore. When we transfer your personal data internationally, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, such as by relying on standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.

6. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Rights

Depending on your location and subject to applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request the deletion or removal of your personal data when there is no compelling reason for its continued processing.
• Right to Restrict Processing: To request the temporary suspension of processing of your personal data in certain circumstances.
• Right to Object: To object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: To request your personal data in a structured, commonly used, machine-readable format to transfer to another controller.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Please note that these rights are subject to certain conditions and limitations as set out in applicable data protection laws. To exercise any of these rights, please contact us using the contact details provided below.

9. Third-Party Websites

Our online platform may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Horizon Routes Pte Ltd

315 Beach Road, #08-01 The Concourse,

Singapore, Central Region, 199597,

Singapore