Horizon Routes Pte Ltd – Terms and Conditions
Welcome to Horizon Routes Pte Ltd. These Terms and Conditions govern your use of our website and the services provided by Horizon Routes Pte Ltd, a travel agency offering bespoke travel itinerary planning, luxury tour packages, corporate travel management, visa application assistance, cruise bookings, flight and hotel reservations, and MICE (Meetings, Incentives, Conferences, Exhibitions) travel services. By accessing or using our online platform, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website or services.
1. Definitions
- "Our site" or "Our online platform" refers to the website operated by Horizon Routes Pte Ltd.
- "Services" refers to the travel planning, booking, and management services provided by Horizon Routes Pte Ltd.
- "User," "You," and "Your" refer to the individual or entity accessing or using our online platform and Services.
- "We," "Us," "Our," and "Company" refer to Horizon Routes Pte Ltd.
2. Use of Our Online Platform and Services
You must be at least 18 years of age to use our online platform and Services. By using our online platform, you warrant that you are at least 18 years of age and capable of entering into a binding contract. You agree to use our online platform only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of this online platform.
- You are responsible for ensuring that all information you provide to us (including, but not limited to, personal details, travel preferences, and payment information) is accurate, complete, and current.
- Horizon Routes Pte Ltd reserves the right to deny service, terminate accounts, or cancel bookings in its sole discretion, especially in cases of suspected fraud or misrepresentation.
3. Pricing and Payments
All prices quoted for our Services are in the currency specified and are subject to change without prior notice until a booking is confirmed. Payment terms will be communicated at the time of booking and vary depending on the service.
- Full payment or a non-refundable deposit may be required to confirm bookings, especially for bespoke itineraries, luxury tours, and MICE services.
- We accept various forms of payment as indicated on our online platform or as advised by our travel consultants.
- Any surcharges, taxes, or additional fees imposed by third-party suppliers (e.g., airlines, hotels, cruise lines) are the responsibility of the User.
4. Cancellations, Changes, and Refunds
Cancellation and change policies vary significantly depending on the specific service booked (e.g., flights, hotels, tour packages, cruises). These policies are determined by the respective service providers and will be communicated to you at the time of booking.
- Horizon Routes Pte Ltd charges an administrative fee for cancellations or changes to confirmed bookings, in addition to any fees imposed by third-party suppliers.
- Refunds, if applicable, will be processed according to the terms and conditions of the third-party supplier and may take a considerable time to be disbursed. Non-refundable components will not be reimbursed.
- No refunds will be given for no-shows or unused portions of a tour package, flight, or hotel stay once travel has commenced.
5. Travel Documentation and Visa Assistance
It is the sole responsibility of the User to ensure they possess all necessary travel documents (e.g., passports, visas, health certificates) required for their entire itinerary.
- While Horizon Routes Pte Ltd offers visa application assistance, this service is advisory. We do not guarantee the issuance of visas, and the final decision rests with the respective embassy or consulate.
- Any fees paid for visa application assistance are non-refundable, regardless of the outcome of the visa application.
6. Travel Insurance
Horizon Routes Pte Ltd strongly recommends that all travelers obtain comprehensive travel insurance at the time of booking to cover unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, and other travel-related risks.
7. Limitation of Liability
Horizon Routes Pte Ltd acts as an agent for various third-party service providers (e.g., airlines, hotels, car rental companies, tour operators). We are not liable for any acts, omissions, negligence, or delays on the part of these third-party suppliers or for any loss, damage, injury, accident, or irregularity that may be occasioned by reason of any defect in any vehicle, or through the acts or defaults of any company or person engaged in conveying the passengers or in carrying out the arrangements.
Our liability for any claim arising from our Services is limited to the amount paid by the User for the specific service in question. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or other intangible losses, arising from your use of our online platform or Services.
8. Intellectual Property
All content on our online platform, including but not limited to text, graphics, logos, images, and software, is the property of Horizon Routes Pte Ltd or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on our online platform without our express written permission.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Amendments to Terms
Horizon Routes Pte Ltd reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our online platform or Services after such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our Services, please contact us at:
Horizon Routes Pte Ltd
315 Beach Road, #08-01 The Concourse,
Singapore, Central Region, 199597
Singapore